Continental Travel Singapore license suspended over alleged SRV refund scheme

SINGAPORE – Local travel agency Continental Travel Singapore will have its travel agent license suspended by the Singapore Tourism Board (STB) due to alleged involvement in abuse of the SingapoRediscovers Voucher (SRV) scheme, the board announced on Tuesday, July 19.

The suspension takes effect today and will last for five months.

Continental Travel Singapore is said to have entered into refund agreements by partially refunding, in cash, the value of SRV bookings made by certain members of the public.

STB previously issued a notice of intent to suspend Continental Travel Singapore’s license in October 2021, which the agency appealed against. He had also been suspended from the SRV scheme at the time.

Police also arrested three people linked to the agency for their alleged involvement in a series of alleged fraudulent takeovers of SRV in September last year.

Investigations are ongoing.

The $320 million SRV campaign was launched in July 2020 to boost local spending on Singapore hotels, attractions and tours as the tourism sector was hit by the Covid-19 pandemic.

Under the scheme, every Singaporean aged 18 and over received $100 in spending credits.

However, SRVs were for personal use only and resale or exchange for cash was not permitted.

In a press release on Tuesday, STB said: “(We) take errant travel agents seriously and will not hesitate to take the necessary steps to protect the reputation of Singapore’s travel industry, including returning the cases to the police.”

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