EasyJet refunds explained: Airline has to ‘pay for your ticket’ on another flight | Travel News | Travel

EasyJet is to cancel more than 200 flights over the next 10 days as transport disruptions hamper the start of the mid-term break. The airline said the cancellations would affect around 24 flights a day departing London Gatwick Airport between May 28 and June 6. Travel journalist Simon Calder has detailed exactly what passengers are entitled to.

Speaking to GB News, Mr Calder said: “Thousands of people have received an email from easyJet saying their flight has been cancelled, click here for a refund, click here to rebook by the way, only on easyJet.

“They fail to mention the fact that if easyJet can’t get you to your destination on the day you were supposed to get there, they have to pay for your ticket on British Airways, Ryanair or Jet2.

“Additionally, they must pay you cash compensation, as it is their responsibility and you are entitled to it, and hotel accommodation if you need it, as they have disrupted your holiday plans.”

EasyJet added that the cancellations were “necessary to provide reliable services during this busy time”.

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It comes after a software crash forced EasyJet to cancel around 200 flights on Thursday.

A spokeswoman for the airline said in a statement: “We have made the decision to cancel in advance approximately 24 Gatwick flights per day from tomorrow May 28 until June 6.

“We apologize for the late notice of some of these cancellations and the inconvenience caused to customers booked on these flights, but we believe this is necessary to provide reliable services during this busy time.

“Customers are notified from today (Friday) and given the option to rebook their flight or receive a refund and can claim compensation in accordance with the regulations.”

There is also a strong demand for cruises from families embarking on mid-continent trips.

The port advised passengers to “pack adequate provisions, including food and water”, as it expects “a very busy week ahead”.

Meanwhile, Tui announced a “small number” of flight cancellations and delays in a blow to travel plans at the start of the midterm break.

The travel company said “various operational and supply chain issues” are behind the flight cancellations.

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