Here’s what you need to know about airline ticket refunds – WSOC TV

CHARLOTTE, NC – After days of cancellations due to weather and understaffing, American Airlines officials said the company would hire more employees to be ready for the vacation rush. But the pilots’ union is not optimistic that this will be enough, so many travelers are asking for refunds and credits.

Channel 9 consumer expert, Action 9 investigator Jason Stoogenke, has compiled some useful information for air travelers. Here’s what you need to know.

Reimbursement of flights:

Ticket holders are entitled to a refund if a flight is canceled, including additional charges such as baggage.

The same goes for flights that are not canceled but have a significant schedule change or there is a significant delay. However, what qualifies as “important” is not clear.

Ticket holders are not entitled to reimbursement for expenses incurred due to theft issues such as a rental car, hotel stay or meals.

Airlines may offer to reimburse you for additional expenses or at least give you a credit or voucher, but they are not required.

A refund can be obtained if a ticket is refundable, even if the flight is not canceled, changed or delayed.

If the airline changes your seat to a lower class section than the one you paid for without you agreeing to a change, the airline owes you the price difference.

Ticket holders are not entitled to a refund due to poor service.

How to get a refund:

If you are entitled to a refund, start with the airline.

If you purchased your ticket through a third-party website or travel agency, start there instead.

Whichever entity sold it to you, it must process payment within seven business days if a credit card was used, or within 20 business days if payment is made in cash or by check.

Travel insurance can help cover expenses for which you are not reimbursed.

Travel insurance:

If you need to cancel your flight due to illness, emergency, or jury duty, travel insurance will usually cover it. It won’t cover it up if you have cold feet.

There is, however, a policy that will cover if you “cancel for some reason”, but this type usually costs more than regular travel insurance, sometimes up to 40% more.

Don’t count on a full refund through travel insurance; you can only get 50-75% back.

Be sure to research the insurance company before purchasing a policy.

(WATCH: “Emotionally and Physically Exhausted”: No more US flights canceled Monday to Charlotte Douglas)


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